Gmail Checker login problem

Friday, 18 September 2009

Looks like a few people are having login problems with Gmail Checker. Since this doesn't happen to me, it is particularly difficult to verify. It would be helpful if you could leave a comment if the extension works or doesn't work for you and your location, e.g. UK, US, etc.

For anyone having the problem, could you try version 1.3.1.1 which is just version 1.3.1 with maxVersion bumped to allow it to be installed on Firefox 3.5, and follow these debugging steps:

  • Clear all of your cookies
  • Log in (with the extension not the web form on gmail.com)
  • If succeeds, please tell me the steps you've taken, e.g. 1-2-3 or 1-2-4-2-3, etc.
  • If fails, go to http://www.gmail.com/, and then go back to step 2

Update: 18/9

I think I've found the cause. Please try this version, and report if it works.

Update: 21/9

Please try this version and report if it works (with the debug log).

Update: 22/9

Another version to test. If it doesn't work, please include the debug log in your report; otherwise, it won't be much help.

I've got a general idea about the problem but doing guess-debugging is no fun at all.

Posted at 11:08 am in Firefox, Testing

Comments

  1. Hi
    Just tried 2.1 version and I still have the same problem

    Thank you so much for trying to resolve this issue, really appreciate it

    Cheers,
    Nati
    by Nati on Friday, 18 September 2009, 09:54 pm #
  2. Hello,

    I have tried all 4 versions (current 2.0, the 2.1 beta (with the Mark as Read option (which is really useful for me by the way), the one you suggest 1.3.1.1 and the one that you think is correcting the issue (file 2.1.1 which is in fact 2.1.0.90)).
    And for all I have the same issue.
    When I launch FFox, then check the mails, it fails (can't log in). Then I go to www.gmail.com, and if I check mails again, it works on both accounts I have set up in Gmail Checker.

    So : 1-2 : fails
    1-2-4-2 : works

    What is strange is that I use FFox at work too, and I don't have this problem with this extention. It works there without the need to go first to www.gmail.com.
    At work : 1-2 works...

    Please tell me if I can do something to help you as I can test at home and at work on working and non working systems.
    by zarathosss on Friday, 18 September 2009, 11:00 pm #
  3. Just one remark : seems that it is really not linked with cookies. Before and after cleaning cookies, the result is the same (still not work at home, and work at the office)
    by zarathosss on Friday, 18 September 2009, 11:03 pm #
  4. It doesn't work now. But yesterday it works well. Gmail should changed something about login.
    by coolcool on Saturday, 19 September 2009, 04:38 am #
  5. >>Please try this version, and report if it works

    Doesn't work. VN.
    by ziggy on Saturday, 19 September 2009, 04:57 am #
  6. >>try version 1.3.1.1

    Doesn't work. VN.

    (By the way, I did not delete all my cookies on the 1st test above with 2.1.1 as I need them and someone mentioned it didn't change anything, but I did use the button to do so on 1.3.1.1 - before and after doing that both failed.)

    Anything else to try?
    by ziggy on Saturday, 19 September 2009, 05:10 am #
  7. I seem to have 2.1.1. working suddenly.

    I reinstalled 2.1.1 and then signed into one gmail account (tip from earlier comment) and closed the page (didn't sign out), then Checker works for all accounts.

    But I then signed out of them and they still worked.

    I restarted the browser, and still works.

    Maybe because I used the button on 1.3.1.1 to clear gmail cookies, which I didn't do last try with 2.1.1?

    So, try 2.1.1 and first sign in on gmail.com (maybe they changed their cookies and this updates yours?). If that doesn't work, try clearing gmail cookies and then try Checker.
    by ziggy on Saturday, 19 September 2009, 05:21 am #
  8. I've just tried this on a 2nd computer and so far I can't get it to work.

    I didn't try 1.3.1.1 first but I deleted all gmail or mail.google.com cookies, and I also tried signing in directly onsite. No luck.
    by ziggy on Saturday, 19 September 2009, 09:43 am #
  9. "I think I've found the cause. Please try this version, and report if it works."

    still the same issue
    by bandaska on Saturday, 19 September 2009, 10:57 am #
  10. I have tried another test :

    Clear all cookies.
    With 1.3.1.1 :
    1. check mail -> fail
    2. login in www.gmail.com
    3. check mail -> OK
    4. close the page www.gmail.com
    5. check mail -> OK
    6. log off www.gmail.com
    7. check mail -> Fail

    Clear cookies
    With your test version 2.1 :
    1. check mail -> fail
    2. login in www.gmail.com
    3. check mail -> OK
    4. close the page www.gmail.com
    5. check mail -> OK
    6. log off www.gmail.com
    7. check mail -> OK
    8. Close the browser, then restart it
    9. check mail -> Fail (here I have another result than a previous comment)
    by zarathosss on Saturday, 19 September 2009, 12:20 pm #
  11. Thanks! The latest version works well now!
    by coolcool on Saturday, 19 September 2009, 12:22 pm #
  12. Still the same issue with v2.1.1.
    by JimboJoe on Saturday, 19 September 2009, 03:11 pm #
  13. I have tried all ways, it only functioned when I was logged in 1.3.1.1 but when I logged out, it wasn't functioning anymore.
    With the Versions 2.0 and 2.1.0.90 it didn't functioned, even when I was logged in.

    Working with mail.gmail.com from Germany
    by Patrick on Sunday, 20 September 2009, 10:34 am #
  14. Still the same issue with v2.1.0.91
    by frantab on Monday, 21 September 2009, 04:29 pm #
  15. Still the same issue with 2.1.0.92.
    by zarathosss on Monday, 21 September 2009, 09:32 pm #
  16. >>I seem to have 2.1.1. working suddenly.

    Uhhh, today it stopped working after several days OK. No idea why. Signing in to gmail didn't help.

    This is a weird one. Maybe gmail is messing with you? ;-)
    by ziggy on Tuesday, 22 September 2009, 05:59 am #
  17. Hi,

    Thanks so much :)

    This time the update fix really the problem ^___^

    Congratulations
    by Webtik on Tuesday, 22 September 2009, 09:04 am #
  18. >>I've just tried this on a 2nd computer and so far I can't get it to work.

    Very bizarre. Got to the office and the one there that didn't work before just STARTED working today, while the one at home that was working, stopped working today. (Again, 2.1.1.1.)
    by ziggy on Tuesday, 22 September 2009, 10:31 am #
  19. @ ziggy
    I Just want to precize that i deleted all my cookies before... on Firefox 3.5.3 maybe it help...
    And before this update i was not able to make works Gmail Checker what ever i try
    Hope it should help...
    by Webtik on Tuesday, 22 September 2009, 01:03 pm #
  20. Confirm. Not a single extension (Gmail Notifier, Gmail Manager, WebMail Checker) works at the moment, but Gmail Checker's version from 22/9 does. Great job! Hope other authors will find the reason and make fixes ASAP too...
    by Snarkenshtein on Wednesday, 23 September 2009, 03:35 am #
  21. v.2.1.0.93 Doesn't work
    Error message: failed to retrive the inbox of "myname". Try again later
    by Tom on Wednesday, 23 September 2009, 08:26 am #
  22. Version 2.1.0.93 works perfect (with FF 3.5.3 on Win XP SP2). Thanks!!!
    by Anders on Wednesday, 23 September 2009, 08:42 am #
  23. Could it be a Portable Firefox issue ?
    It works fine at home and that's not the portable version
    by Tom on Wednesday, 23 September 2009, 08:59 am #
  24. 093 worked for me after simply installing and trying.
    by ziggy on Wednesday, 23 September 2009, 03:09 pm #
  25. I had been using Gmail Manager v0.5.7.4, on Portable Firefox (3.5.3) on 2 different PCs in 2 different locations. At home (ASUS laptop, Vista Home Premium), Gmail Manager worked, but here at work (Lenovo desktop, XP Pro SP3), it didn't. I came across this page, and decided to give it a shot, and I'm glad I did - it works.

    I disabled Gmail Manager, and installed Gmail Checker v2.1.0.93, restarted, and adjusted the settings & options. Gmail Checker is working perfectly - thank you.
    by Scott on Wednesday, 23 September 2009, 03:16 pm #
  26. 2.1.0.93 worked right out of the box. I was going crazy with this.

    Nice way to be on the ball while all the others are still dead in the water.
    by brent on Wednesday, 23 September 2009, 04:28 pm #
  27. Just discovered your checker because now its the only version that works. Can i suggest something that I love about the other ones (notifier/manager) that would probably improve yours? An option for "left-click opens gmail."

    Thanks, you saved my ass with this tool.
    by james on Wednesday, 23 September 2009, 07:48 pm #
  28. "2.1.0.93 worked right out of the box. I was going crazy with this. "

    Amen. That worked for me too, and I was going crazy, I love this FF extension so much!!! THANK YOU!
    by Katie on Thursday, 24 September 2009, 01:02 am #
  29. Wow 2.1.0.93 Works!!!
    by Dan on Thursday, 24 September 2009, 11:18 am #
  30. Works for me !

    Thanks a lot !
    by JulienW on Thursday, 24 September 2009, 02:12 pm #
  31. Thanks man! 2.1.0.93 works smoothly :)
    by sumika on Thursday, 24 September 2009, 04:28 pm #
  32. Works great!
    Thanks so much!!!
    by Nat on Thursday, 24 September 2009, 08:26 pm #
  33. Thanks! It's worked like a charm :D

    I just want thing, can you unbold the count number when it's "0"?
    If there's new message, the count number will be in bold, it'll help me notify if new messages are coming.

    Thanks again :D
    by Leon on Friday, 25 September 2009, 01:07 pm #
  34. Thanks, 2.1.0.93 works fine.But looks like unread count number doesn't work anymore, nothing show in used place.
    by 187j3x1 on Saturday, 26 September 2009, 04:47 am #
  35. 2.1.0.93 sometimes can't update unread counts though there are new unread mails.

    Login has no problem though.
    by fH on Saturday, 26 September 2009, 05:26 am #
  36. Hi,

    2.1.0.93 works fine now. Login and unread count are OK without needing to login gmail first.
    Really perfect!!! Thank you so much for debugging this issue!
    by zarathosss on Saturday, 26 September 2009, 03:41 pm #
  37. I had a few problems too, but now it seems to work.

    Thanks a lot! :)
    by MTS on Monday, 28 September 2009, 11:44 am #
  38. I had some problems, but they come and go.

    I am in Dubai and if I log in without proxy it works, if I use UK proxy it doesn't. To solve that I need to switch the proxy off, check mail with Gmail Checker, then I can switch proxy On and it will work until reboot.

    note: same behavior on XP sp3 and OSX 10.6.1 both latest firefox.

    Regards and thanks for this.
    by Zeljko on Tuesday, 29 September 2009, 02:16 pm #
  39. I have 5 account on gmail.
    I had the problem.
    I cleared the cookie with no result.
    I installed gmailchecker-2.1.0.93.xpi
    and it's work !!
    by humble on Tuesday, 29 September 2009, 04:53 pm #
  40. gmailchecker-2.1.0.93.xpi works for me too
    by Chore on Wednesday, 30 September 2009, 12:18 am #
  41. Just install I installed gmailchecker-2.1.0.93.xpi and no more problems.

    Thanks for the job
    by Gwenou on Wednesday, 30 September 2009, 10:49 am #
  42. gmailchecker-2.1.0.93 funziona!!!! [it wooooork!!!!]
    by enrico on Wednesday, 30 September 2009, 05:51 pm #
  43. Hello,
    I think I was the original guy who had this problem, we exchanged some emails... I just installed 2.1.93 and it works great. Awesome, thanks for the support on your addon.
    by shane on Thursday, 1 October 2009, 04:28 pm #
  44. I've tried all 4 versions, including versions 1.3.1.1 and the 2.1.0.93.
    Doesn't work... sorry.
    I've tested in tree diferents OS, W2K, XP and Vista (all 32bits).
    by Zehh on Friday, 2 October 2009, 10:29 pm #
  45. I had the same problem as everyone else. Installed version 2.1.0.93 and it now works. Thanks
    by Rich on Saturday, 3 October 2009, 09:22 am #
  46. 2.1.0.93 works for me. Great extension. Thank you.

    Wouldn't it be great to have an option for choosing that the sound of the email would simply be the standard system's "new email" sound? just like the other plugin I tried before.

    Cheers.
    by ari on Sunday, 4 October 2009, 07:47 pm #
  47. I tried all versions you posted or recommend but none worked. It actually took so much (this certain problem) for me to know that I rely on this add on so much. After trying to solve the problem, I have turned to Gmail Notifier for a temporary solution. When Gmail Checker is fixed I will no doubt return to it.
    by Misaki on Sunday, 4 October 2009, 07:59 pm #
  48. I just got the problem at work (at home i had the problem longer). So at work i installed the
    http://winged.info/downloads/gmailchecker-2.1.0.93.xpi

    This worked for me.
    by Gertjan on Tuesday, 6 October 2009, 07:51 am #
  49. v2.1.0.93 is also working for me. I'm very impressed by your speedy response.
    by Pete on Tuesday, 6 October 2009, 10:19 am #
  50. works for me!!

    the notification pop up appears everytime gmail checker checks for email.
    it would be very nice to get the pop up notification once only, as in the case of sound notification.

    congratulations for your software, it's great

    thanks
    by Koke on Tuesday, 6 October 2009, 01:55 pm #
  51. 2.1.0.93 version solved the issue for me - thanks!!
    by Pat on Tuesday, 6 October 2009, 05:53 pm #
  52. 2.1.0.93 fixed the login issue for me too. Thanks for the update! Great plugin.
    by Michael on Wednesday, 7 October 2009, 09:56 am #
  53. Reporting another success with 2.1.0.93. Thanks!
    by Andy on Wednesday, 7 October 2009, 03:41 pm #
  54. New version works fine now, thanks!
    by Zack on Thursday, 8 October 2009, 05:03 pm #
  55. 2.1.0.93 works perfectly. Also checked all other gmail managers. this is the best, by far. thank you so much, it gives you wings!
    by gmlr on Friday, 9 October 2009, 10:21 am #
  56. For user in spanish.

    la version del 22 de septiembre trabaja perfectamente. thanks to team Gmail checker.your program is essential
    by ELias on Friday, 9 October 2009, 08:40 pm #
  57. Hi,

    Im too has problem with the extension disponible on addons firefoox site. But the Update of day 22/9 works to me. I just unistall a original addon and reinstall the version that you recommend.

    Thanks and congratulation.
    by Leonardo Marques on Monday, 12 October 2009, 05:42 am #
  58. Version 2.1.0.93 works for me. I had the release version from addons.mozilla.org. It quit working from home for me several days ago, and quit working at work today. But the new version works normally.
    I also like some of the new features you've added.
    Thanks.
    by Jeremy on Tuesday, 13 October 2009, 05:58 pm #
  59. 2.1.0.93 works for me now, even when I am logged out of the Gmail website.

    Good work, and many thanks for this great extension.
    by henri on Wednesday, 14 October 2009, 05:10 am #
  60. Me too I have the same problem.
    I test with version 1.3.1.1 and i see an old mail but no in website.
    so i update with version 2.1.0.93 and it work for me.
    by sperenz on Thursday, 15 October 2009, 07:04 pm #
  61. http://winged.info/downloads/gmailchecker-2.1.0.93.xpi worked for me. Thanks for the work!
    by ryan on Friday, 16 October 2009, 07:54 pm #
  62. Thank you so much for this great little tool. If I had some means to repay you, I really would. And yes the new version fixed the login issue for me, and the "mark as read" option is the addition which I was longing for since day 1!! But can you change the code some way, so that the user is able to mark many messages as read at once without having to open the menu, choose the email address, and then choose the message, and to do this with every message! This would especially help me since I use about 10 gmail accounts, and I get mail on each account everyday. Thanks !!
    by WinKey on Sunday, 18 October 2009, 02:29 am #
  63. I went on vacation last week, got back today and couldn't log into any of my accounts using gmail checker 2.0 from mozilla addons. So I grabbed your latest Update: 22/9 version 2.1.0.93 and all works now.

    Connecting with ff3.5.3 winxp sp3 from asia/taiwan, but the accounts were created in the US.

    Also, I enabled the "popup notifications" and they are fairly useless... all stacked on top of each other and they all disappear after only a couple of seconds making it impossible to see the content of any of them. They also reappear every time the accounts are checked for new mail, even if no "newer" messages are seen since the last check.
    by chris on Monday, 19 October 2009, 02:33 am #
  64. Hello,
    Thx for the fix of Sept. 22. Great job! It now works allright with firefox 3.5.3 on a machine running Vista x64 (I log in from Turkey with cable modem)
    by Aziz Karali on Monday, 19 October 2009, 08:41 am #
  65. Hi, thanks for this great add-on.

    Feature request...

    A "Mark all as read" option would be very handy.
    by Matthew on Wednesday, 5 May 2010, 02:06 pm #